Frequently Asked Questions By Physicians

How do I get my charges or paperwork to you?

By email, fax, mail, FedEx or courier.

Do you transmit claims electronically?

All claims are sent electronically to the insurance carrier to ensure rapid payment turnaround.

How long does it take to get reimbursed on a claim?

Insurance carriers that accept electronic claim processing, the standard varies from 14-21 days for reimbursement.

What is the average collection percentage?

GMM is focused on collecting the maximum possible reimbursement from the insurance carriers and the patient. We touch all parties’ multiple times to ensure we fight for every dollar you have earned. Collection percentages vary by specialty and type of claim filed (with Medicare being the lowest reimbursement source). In addition, The Medical Group Management Association (MGMA) and Practice Support Resources (PSR) publish benchmarks for collection ratios, as well as, other important accounts receivable benchmarks. These benchmarks are specialty specific.

What does it cost to use your services?

Our fees vary depending on your specialty and patient characteristics and volume. Contact us for a free qoute that meets the needs of your practice.

What type of software do you use?

GMM has industry & practice specific software and reporting tools that meticulously track every procedure and every transaction.

How often are claims worked or followed up on.

This is where GMM excels. When a claim is filed, your designated team reach out to the patient to communicate the claim is being worked with the insurance carrier and the we are trying to get the maximum claim coverage for them. 20-30 days after patient invoicing, our team will start to reach out to the patient for payment via email, mail and multiple phone calls.

What kind of reports will I get?

Every client has access to a dashboard report that highlights key business indicators. In addition, detailed reports include, but are not limited to, procedure listing, monthly financial details, accounts receivable, and patient listing reports.

Where do my payments go?

We request each client open up a lockbox, and all payments will be sent to this lockbox. GMM will assist in set up/management of the lockbox as needed, however, all client lockboxes are controlled by the client.

How long have you been in business?

Company was founded in 2004

Do you follow up on patient balances?

Yes. GMM has a very detailed patient collection process We touch the patient more than any other billing service provider and this is reflected in GMM’s extremely high collection ratios. This patient collection process is typically completed 90 days from the date the insurance makes payment.